Poetry Fashion Reviews

Ordered several items but one never arrived till around 4 weeks later.. no email to advise of stock issue. The fit wasn’t great on anything so I returned everything. When the trousers finally arrived they had a obvious orange line right across the leg that looked like the dye had missed, but I actually really liked these trousers so I send back and ordered again in another colour. They arrived today and they are completely different fit wise.. really huge around the leg, I look ridiculous!! Like I’ve borrowed my dads trousers... so now that’s another thing I need to return.. what a waste of time.

I love the designs generally but the quality does not justify the price tag. I have now had several of the light-weight tops. None of them lasted more than 5 wears and very rapidly had holes in the underarm area. Like other reviewers before me, I also resent the fact that these garments are made in China, undoubtedly for a fraction of the price they charge. As with many things, Chinese quality is sub-standard.

I loved the look but buying clothes made in China has proved very disappointing. Returns are at your own expense and the quality is not always as advertised. There is also the question of their human rights violations. I cannot recommend

Love the styles, but terrible quality, although washed by hand once, their jumpers shrink and their Jersey tops are like rags after one wash, plus made in China as mentioned by other reviews. No free postage, no matter what you spend, which is a no no. Will not buy from again as the choice and quality from other companies extensive.

I ordered one item of clothing from this company. Ever since then I have been getting several thick mail-in catalogues every month from various companies who make ugly clothing. To stop the unsolicited mail, each company needs to be contacted separately. Some of the companies that now regularly send me unwanted catalogues don't even offer an option to stop the unsolicited mail.I'm annoyed that this happened because I always uncheck boxes that offer to sell my address to additional companies. What a horrible service from poetryfashion.

These beautiful clothes only come in up to size 10 when the average American woman is a size 14. If they would be more inclusive they would sell more clothes!!!

Not at all impressed so far. The first time I have ordered from this company. Service is too slow. I have ordered from other places and delivery is free and its on its way in a couple of days. Not so with Poetry! I am still waiting for despatch confirmation and they are charging 4.95 for the privilege of slow comms and delivery (most doing free delivery during covid 19 especially...). So all in all not impressed so far - disappointed actually. Wouldn't order again if it takes this long to process.

I purchased a dress from Poetry the end of January. It got stuck in Customs. Customer Service was terrific. They helped track down the parcel. They kept me informed. They refunded the shipping fee. And eventually they sent me a 2nd dress. I have never had such outstanding customer service. The quality of the dress(s) when it arrived was amazing. Unfortunately, it was too large and I had to return it(them). I would buy from them again without any hesitation.

I’ve placed several orders in past year because my wife loves the style and quality of the clothes. As the male buyer, I have been hugely impressed by: a) I am only charged when the order is shipped; b) honest information on website about stock & availability; c) delayed items are charged and shipped separately; d) returns and refunds are processed quickly & efficiently. This is exactly how you should run online service. No other company has matched this level of service for me this year. Hugely impressed and total faith in Poetry. Respect!

I am very disappointed to read that clothes are made in China. I will NOT be buying anything from your store now as I do not want anything from China. Its a great shame as I do like the clothes. Can you not make them in the UK NOW, the prices are expensive for being made there, the prices should reflect how much they should cost if made in the UK.

I've purchased several times from Poetry both in store and online and have always been very happy with the quality of their clothing. It's not easy finding natural fabrics in most of the shops so I will definitely be back. Hope you've managed to weather the Covid storm Poetry as we need companies like yours amongst the rubbish on the high street.

I've been bombarded with Poetry's catalogues (not sure why) for some time now, and finally decided to buy a top that looked great. Ordered in the belief that it was in stock, then got a message telling me it wasn't. So they had my money for more weeks than I would have liked. When it arrived I loved it, except the stitching was seriously sub-standard. These garments are made in China and it seems they outsource not only the production but also the quality control. As I wouldn't have bought this item had I known how poorly it had been made I asked for a refund not only of the purchase price but also postage and packing. I didn't get it, nor an apology, nor an explanation. So my advice is, treat this company with extreme caution.